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Frequently Asked Question
Where can I find resellers in my country?
We recommend consulting the Store Locator section on our website: https://uk.okkia.it/our-stores
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I received the wrong product. What should I do?
If you received the wrong product, please contact us at [email protected] and we will help you with your order.
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The product I ordered arrived damaged, what can I do?
If you’ve received a damaged product, please contact us at [email protected] and we will help you with your order.
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How can I track my shipment?
Once your order has been dispatched, we will send you your tracking details where you can track your order in process via the Royal Mail track your item link: https://www.royalmail.com/track-your-item
What are the delivery times for my order?
Our standard shipping delivery is estimated between 2-3 days. If you choose express shipping at checkout and order before 2pm you will receive this order next day via our courier service.
I bought a pair of glasses from a retailer, but they are damaged/broken. Can you replace them for me?
Please get in touch with the retailer that you purchased these products from and they will contact their OKKIA representative for you.
I would like to buy a pair of glasses, but it is not currently available. How should I do?
We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
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You will receive an email notification when the glasses are back in stock.
Is it possible to change lenses?
Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
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What are the dimensions of the glasses?
In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
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Do the glasses have a warranty?
Yes, a two year warranty is guaranteed.
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Why doesn't anyone answer me at Customer Care?
Customer assistance is available on working days from Monday-Friday between the hours of 9am and 5pm.
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How can I insert your corner in my shop?
You must fill out the form found at the link https://www.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
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You will be contacted later and as soon as possible by our sales representative.
Can I pay in installments?
Yes, you can pay in three monthly installments of the same amount using the PayPal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Klarna will notify you in advance before proceeding with the charges. PayPal- Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
How can I return a product?
Please email us at [email protected] with your request and we can process a returns label for you.
