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Frequently Asked Question

We recommend consulting the Store Locator section on our website: https://uk.okkia.it/our-stores
If you received the wrong product, please contact us at [email protected] and we will help you with your order.
If you’ve received a damaged product, please contact us at [email protected] and we will help you with your order.

Once your order has been dispatched, we will send you your tracking details where you can track your order in process via the Royal Mail track your item link: https://www.royalmail.com/track-your-item

Our standard shipping delivery is estimated between 2-3 days. If you choose express shipping at checkout and order before 2pm you will receive this order next day via our courier service. 

Please get in touch with the retailer that you purchased these products from and they will contact their OKKIA representative for you.

We advise you to click on the "Notify me when it's back in stock" button in the relevant product sheet of the desired eyewear.
You will receive an email notification when the glasses are back in stock.
Some of our customers have done this in the past, but it is always better to consult your trusted optician before proceeding with the purchase of glasses.
In each product sheet you can find in the photo gallery an image with the relative measurements of the glasses you are looking for.
Yes, a two year warranty is guaranteed. 
Customer assistance is available on working days from Monday-Friday between the hours of 9am and 5pm. 
You must fill out the form found at the link https://www.okkia.it/become-a-reseller.
You will be contacted later and as soon as possible by our sales representative.
Yes, you can pay in three monthly installments of the same amount using the PayPal Pay in 3 Installments option. The first installment will be charged at the time of purchase, while the others will be charged in the two following months. Klarna will notify you in advance before proceeding with the charges. PayPal- Pay in 3 Installments is a completely free service, provided that the installments are paid by the due date. In case one or more installments are not paid by the set date, a late payment fee will be charged.
Please email us at [email protected] with your request and we can process a returns label for you.